Pan-Tech Enterprises, Inc.

Company Policy

Prices

  • Written proposals or quotations are firm for no more than 30 days, unless otherwise provided for in writing.
  • Possession of any Pan-Tech pricelist is not in itself a final offer to sell.
  • Pan-Tech reserves the right to select our customers and reject any order.

Terms of Sale

  • Pan-Tech offers several different terms of sale to our customers.
  • Terms may apply to business customers (distributors) only.
  • Make all checks for payment to Pan-Tech Enterprises, Inc.
  • Cash Sales (CASH)
    • Prepaid in advance (PREPAID). (1) For your convenience we offer payment by credit card. (2) Some orders may require full payment in advance. These may be paid by cash, cashiers check, credit card, wire transfer or by a company check. 
    • Cash On Delivery (COD). The maximum COD shipment is $2,000.00. Payment in advance will be required for orders exceeding $2,000.00.
    • Open Account (ACCT). Our terms are net 15 days Invoices not paid by the due date will be assessed late charges at the 1-1/2% (18% annual) or the maximum allowed by law. All late charges must be paid to retain an open account. All accounts with an invoice sixty (60) days past due will automatically be placed on “Credit Hold” until the account is current.

Credit Applications

A credit account requires a completed application to be on file. The following requirements must normally be met before an application will be considered for a credit account:

  • Provide satisfactory financial statements and banking references.
  • Have a listed business telephone number.
  • Have maintained a satisfactory payment history with us on a “COD” or  “CASH” basis.

Open accounts are required to remain consistently active with an average six month sales total of approximately $2,500.00. Accounts inactive for a 12-month period will be required to re-apply for credit. All credit accounts must be personally guaranteed by the principle(s). Applications require a minimum of 5 to 10 working days to process.

Returned Checks

Any check issued to Pan-Tech and returned from any reason will have an additional charge of $50.00 invoiced to the customer and must be paid before subsequent orders can be shipped.

Other

In no event shall Pan-Tech be liable for contingent, incidental, or consequential damages because of the product’s use.

Return Policy (Purchased within 30 days)

We want you to be completely satisfied with the material you purchased from Pan-Tech. To insure this, our return policy allows you to return any stock product within 30 days of purchase. This means if for any reason such as, the product doesn't do the job, the client changed their mind, or you just don’t like it - return it. Simply follow the instructions below.

  1. Contact our sales department for a “Return Goods Authorization” number (RGA). All returned boxes must be marked with this number. Let us know if you want to replace with another product or want credit issued.
  2. Ship the item(s) prepaid freight warehouse by UPS, FedEx Ground, that you want to exchange. It is advisable to keep the tracking number of the shipment for your records. 
  3. After inspection and acceptance, we will issue a credit memo to you for the price that you paid, less a 30% restocking fee.
  4. Upon request, returned merchandise purchased by credit card will have the refund amount credited back by check thirty (30) days from the date returned merchandise is received for any unused credit balance.

Return Policy (Purchased within 30 - 90 days)

  1. Merchandise must be in the original factory boxes in condition for resale. (Return limit of $1000.00).
  2. Contact our sale department for a “Return Goods Authorization” number (RGA). All returned boxes must be marked with this number.
  3. Ship the item(s) prepaid freight to our warehouse by UPS, FedEx Ground, that you want credit for. It is advisable to keep the tracking number of the shipment for your records.
  4. After inspection and acceptance, we will issue a credit memo to you for the price that you paid, less a 30% restocking fee.
  5. Returned merchandise may affect the volume discount that you earned on your original order. Any additional charges that this may cause will be deducted from your credit memo. 
  6. Refund Checks, if requested, will be issued thirty (30) days from the return date for any unused credit balance.
  7. Upon request, returned merchandise purchased by credit card will have the refund amount credited back by check thirty (30) days from the date returned merchandise is received for any unused credit balance.

Defective Merchandise

  1. Pan-Tech honors the established warranty of each manufacturer in dealing with defective merchandise. Credit memos cannot be issued for defective merchandise. The item(s) will be repaired or replaced and returned to you. No substitutions.
  2. Contact Customer service for an RGA number. 
  3. Mark the packages “Attn: Customer Service Department”, and write the RGA number on the out side of the box.
  4. Ship the item(s) that you are returning to us (or to the manufacturers warehouse if so instructed), by UPS, FedEx Ground,. Send item(s) prepaid.
  5. Upon receipt and inspection of returned item(s), they will be repaired or replaced and returned shipped prepaid.

Shipping Charges

Shipping Charges are based on the weight per package using UPS Ground as our default carrier (except air shipments and shipment of large items). 

  1. Shipping charges are for UPS, FedEx Ground, or common carrier freight line.
  2. We reserve the right to ship any order by common carrier freight line.
  3. Hawaii & Alaska shipments: Exact shipping charges will be added to order amount. If you wish UPS Next Day Delivery (not available in some areas) please note in the ordering instructions section. If you wish to approve the amount of shipping cost prior to shipment note this in the ordering instructions section and you will be advised by email.

Factory Direct Orders

Factory direct orders normally shorten the delivery time to you. When we select this method, our regular shipping charges apply. Factory Direct orders cannot ship COD.

Shortages / Damages

All shortages or damaged materials must be reported to Pan-Tech within 2 days of receipt of the original order. Please keep all boxes and packaging material for possible carrier inspection.

Pan-Tech reserves the right to modify typographical errors in their product prices and descriptions. Any duplication of materials or website content owned and maintained by Pan-Tech without written permission is strictly prohibited.